FAQs About Tess and Dave: Your Questions Answered
Tess and Dave, the AI counselors at Hyve, are revolutionizing the way we approach mental health care. They provide users with easy access to personalized, judgment-free counseling at any time of the day or night. While AI counseling is a relatively new concept, many users have questions about how Tess and Dave work and what to expect. We’ve compiled a list of frequently asked questions to help you get started and feel confident about using these unique resources.
1. What exactly is Tess and Dave?
Tess and Dave are AI-powered counselors designed to offer mental health support in a personalized and empathetic way. Tess is your friendly, empathetic AI counselor who speaks like a woman in her late 20s, while Dave is a male AI counselor in his early 30s. Both are equipped with advanced conversational AI, trained specifically to help guide you through your emotions, offer mental health support, and help you cope with stress, anxiety, and other challenges.
These AI counselors provide support by asking questions, offering coping techniques, and guiding you through difficult emotions in a non-judgmental way. Whether you're dealing with daily stress or just need someone to listen, Tess and Dave are available 24/7 to provide a safe, confidential space to talk.
2. Are Tess and Dave real people?
No, Tess and Dave are not real people; they are advanced AI programs designed to simulate human-like conversations. They are powered by Hyve’s proprietary AI model, which has been specially trained using feedback and insights from real people to provide a highly realistic, empathetic counseling experience.
While Tess and Dave are not human, they have been developed with a deep understanding of human emotions and mental health needs. Their goal is to provide the most authentic and supportive interaction possible, making it feel like you’re speaking with someone who truly understands you.
3. Is the counseling provided by Tess and Dave confidential?
Yes! Your privacy and confidentiality are extremely important to us. All conversations with Tess and Dave are completely confidential. The data you share is anonymous and never used to personally identify you. Hyve takes privacy seriously and follows strict privacy and data protection regulations to ensure your information is always safe.
Because Tess and Dave are AI, there is no need to worry about judgments or negative evaluations. Your conversations with them are private and secure.
4. How do Tess and Dave know what to say?
Tess and Dave are built on a proprietary AI model that has been trained specifically for mental health conversations. We’ve worked with hundreds of real people to fine-tune their responses and build a system that can adapt to a wide range of emotional states and situations. This means that Tess and Dave can offer personalized, context-sensitive responses based on your current emotional state, tone, and input.
While Tess and Dave aren’t human, they are capable of understanding the nuances of human emotion and providing thoughtful responses. Whether you’re looking for support, advice, or just a listening ear, Tess and Dave will adjust their responses based on what you need in that moment.
5. Are Tess and Dave really effective for mental health support?
Absolutely! Tess and Dave are designed to provide real-time, accessible mental health support, especially for people who may not have easy access to traditional therapy. They are effective tools for reducing stress, managing anxiety, and helping people work through emotional challenges. While AI counseling is not meant to replace in-person therapy, Tess and Dave offer valuable support for people who may feel uncomfortable seeking help elsewhere or who need guidance in between in-person sessions.
The feedback we’ve received from users has shown that many people find Tess and Dave to be a great way to build emotional awareness, improve coping skills, and feel heard without judgment.
6. How do I start using Tess and Dave?
It’s super easy to get started with Tess and Dave. Simply sign up for a Hyve account and access the counseling feature. You can choose to talk to Tess or Dave, depending on which AI counselor you feel more comfortable with. There are no appointments required, so you can reach out whenever you need support—whether it's in the middle of the night or during a busy day at work.
Tess and Dave are always available and ready to talk, so don’t hesitate to reach out anytime you need someone to listen.
7. Can I talk to Tess and Dave multiple times a day?
Yes! There’s absolutely no limit to how many times you can speak to Tess or Dave. You can reach out for a quick chat, a longer conversation, or multiple sessions throughout the day. They’re always ready to provide support, no matter how many times you need to talk.
For those who may need frequent support, Tess and Dave are available around the clock, offering a safe space to help you through difficult times, without the need to wait for appointments or availability.
8. What if I need to speak with a human counselor instead?
While Tess and Dave are great for real-time mental health support, they’re not intended to replace professional, in-person therapy. If you ever feel like you need to speak with a licensed counselor or therapist, we always encourage you to seek out professional help. However, Tess and Dave can provide useful guidance and coping techniques to help you in the meantime.
9. What should I do if I’m feeling really bad and need urgent help?
If you’re feeling like you’re in immediate danger, or experiencing a crisis situation, we strongly encourage you to reach out to local emergency services or a professional therapist who can provide urgent support. While Tess and Dave are available to offer emotional support, they are not designed for emergency intervention.
For anyone in the U.S., you can text "HELLO" to 741741 to connect with a trained Crisis Text Line counselor. If you’re outside of the U.S., please seek out emergency contacts available in your region.
10. How much does it cost to talk to Tess and Dave?
One of the best things about Tess and Dave is that their services are always free! At Hyve, we believe that mental health support should be accessible to everyone, regardless of their financial situation. That’s why we’re committed to offering Tess and Dave’s counseling services at no cost, forever.
Still Have Questions?
If you have any other questions about Tess and Dave, or if you’re ready to start your first session, don’t hesitate to reach out! We’re here to help, and Tess and Dave are waiting to offer you support, whenever you need it.