In August of this year, we at Hyve Intelligence launched Tess, an AI-powered counseling service born from a deep-seated desire to improve access to mental health support. The journey thus far has been nothing short of humbling. With Tess, we aimed to make meaningful change by offering a service that’s always available, always listening, and always ready to help people on their own terms.

As 2024 nears its end, Tess has already become a source of support and reflection for thousands around the world. The positive response is a testament to the pressing need for accessible mental health resources—and it has reinforced our commitment to ensuring this support reaches everyone who needs it.

A Counseling Companion for Everyone, Anytime, Anywhere

What sets Tess apart is not just its technology, but its empathy. Tess combines advanced AI with real human insights, offering more than a typical automated chatbot. Our aim was to create an experience that feels authentically engaging—capable of responding to a user’s emotional needs, guiding through reflective exercises, and offering individualized, human-like conversations. Tess was designed to be there in the moments people need it most, ready to listen, support, and foster resilience.

The staggering uptake of Tess since launch reflects a universal need: people want a safe space to process their emotions without barriers of judgment, cost, or time. In every conversation, Tess aims to provide this haven—a place to breathe, reflect, and begin the journey toward healing.

Expanding Access in 2025: Welcoming New Users

With the new year approaching, we are preparing to welcome 600,000 additional users within the first few weeks of 2025. This growth isn’t about numbers; it’s about reaching every individual who seeks support, no matter where they are. As Tess expands, we remain committed to making these resources freely accessible to as many people as possible. Mental health is a fundamental need, and we believe technology can play a pivotal role in closing the gap between those who seek care and those who have historically been left without it.

Our Commitment to Accessible Mental Health Support

This is just the beginning. Hyve Intelligence is not in this to make noise but to make an impact. The heart of Tess’s mission is to democratize mental health care. We’re listening to our users, learning from every interaction, and continuously refining how Tess works—all to ensure we’re providing the support people genuinely need.

To all who have entrusted Tess with their stories, we hear you, and we thank you. We will keep striving to be better, more compassionate, and more inclusive, making sure that no one feels alone in their journey to mental wellness.

Together, we’re building a future where everyone has the tools and support they need to thrive—whenever and wherever they need it. And that’s a future worth working for.